Solis Privacy Policy

Last updated: 05/08/26

Solis is committed to protecting the privacy, personal information and confidentiality of every guest, prospective client, partner and website visitor.

This Privacy Policy explains how Solis collects, uses, stores and shares personal information in connection with our curated experiences, booking process, website, communications and guest services.

Solis operates as a luxury lifestyle and experience company in Lagos, Nigeria. We curate and coordinate premium three-day and five-day experiences, including itinerary planning, reservations, chauffeur transport, supplier coordination, concierge support and live experience management.

This policy should be read alongside our Terms and Conditions, Booking Policy, Cancellation Policy, Photography and Media Consent Policy, and Client Vetting and Guest Conduct Policy.

1. Who This Policy Applies To

This Privacy Policy applies to:

  • Prospective clients who enquire about a Solis experience

  • Guests who book or participate in a Solis experience

  • Individuals booking on behalf of another guest or group

  • Website visitors

  • People who communicate with Solis through email, telephone, messaging platforms, social media or enquiry forms

  • Partners, suppliers and service providers whose representatives interact with Solis

Where one person provides personal information on behalf of another guest, the person making the booking is responsible for ensuring that the guest is aware of this Privacy Policy and has authorised the sharing of their information.

2. Information We May Collect

The information Solis collects will depend on the nature of your enquiry, booking or participation in an experience.

Contact and identification information

This may include:

  • Full name

  • Telephone number

  • Email address

  • Residential address

  • Date of birth or age

  • Nationality

  • Identification details where reasonably required

  • Social media handle, where you contact us through social media

Booking and experience information

This may include:

  • Preferred experience dates

  • Group size and guest names

  • Accommodation or collection address within Lagos

  • Pickup and drop-off information

  • Selected package or requested itinerary

  • Restaurant, activity and entertainment preferences

  • Celebration details

  • Preferred atmosphere and social preferences

  • Special requests

  • Group dynamics and rooming or transport arrangements where relevant

Solis does not currently arrange flights or accommodation. However, we may require the name and location of your accommodation to coordinate daily collection and return transport.

Health, dietary and accessibility information

To provide a safe and appropriate experience, we may collect information concerning:

  • Allergies

  • Dietary requirements

  • Medical conditions relevant to an activity

  • Mobility or accessibility requirements

  • Wellness preferences

  • Emergency support needs

This information will only be requested where it is relevant to your safety, comfort or participation in an experience.

Emergency information

We may collect:

  • Emergency contact name

  • Emergency contact telephone number

  • Relationship to the guest

  • Relevant medical or safety information

Payment and transaction information

This may include:

  • Payment status

  • Amounts paid

  • Transaction references

  • Billing details

  • Refund information

  • Records of deposits, balances and additional charges

Solis should not store complete payment-card details where payments are processed through an external payment provider. The payment provider’s own privacy policy and security practices will apply to information submitted directly through its platform.

Communication records

We may retain records of:

  • Enquiries

  • Emails

  • Telephone notes

  • Messages exchanged through WhatsApp or similar platforms

  • Booking instructions

  • Complaints

  • Feedback

  • Special requests

  • Customer service correspondence

Photography and media

Where photography or videography forms part of an experience, Solis may collect images, video recordings or audio featuring guests.

Solis will respect the guest’s recorded media preferences. Images intended for marketing, publicity or promotional use will be handled in accordance with the applicable Photography and Media Consent arrangements.

Website and technical information

When you use the Solis website, we may collect information such as:

  • Internet Protocol address

  • Browser and device type

  • Pages visited

  • Time spent on the website

  • Referral source

  • Cookie or analytics information

  • Website enquiry-form submissions

The precise information collected will depend on the website platform, analytics services and cookie tools used by Solis.

3. How We Collect Information

We may collect personal information:

  • Directly from you

  • From the lead guest or person making a group booking

  • Through our website or enquiry forms

  • Through email, telephone, social media or messaging platforms

  • Through client intake and preference forms

  • During an experience

  • Through payment providers

  • From suppliers where necessary to manage a reservation or service

  • From photographers, hosts or other approved experience partners

  • From publicly available sources where reasonably necessary for client verification or safety

4. Why We Use Personal Information

Solis may use personal information to:

  • Respond to enquiries

  • Prepare quotations and proposals

  • Process and confirm bookings

  • Design personalised itineraries

  • Manage restaurant, activity and venue reservations

  • Arrange chauffeur collection, guest movement and return transport

  • Communicate preferences and requirements to relevant suppliers

  • Coordinate hosts, instructors, drivers, venues and experience partners

  • Accommodate dietary, accessibility or health-related requirements

  • Manage emergencies and protect guest safety

  • Verify guest information where reasonably necessary

  • Process payments, deposits, balances and refunds

  • Provide concierge support

  • Manage complaints and service issues

  • Request and analyse feedback

  • Improve Solis services and guest experiences

  • Maintain financial, contractual and operational records

  • Comply with legal, regulatory, tax, accounting or insurance obligations

  • Prevent fraud, misuse, misconduct or threats to safety

  • Send marketing communications where permitted

The Solis client-policy documents already establish that client information should only be accessed by personnel who require it for their responsibilities and should not be disclosed unless necessary to facilitate a booking or service, authorised by the client, or required by law.

5. Our Basis for Using Your Information

Depending on the circumstances, Solis may process personal information because:

  • It is necessary to take steps at your request before entering into a booking

  • It is necessary to provide services under your booking agreement

  • You have provided consent

  • Solis has a legitimate business interest that does not override your privacy rights

  • It is necessary to comply with a legal obligation

  • It is necessary to protect a guest’s vital interests in an emergency

For example, Solis may rely on the booking agreement when using information to coordinate your itinerary, reservations and transport. We may rely on consent when using photographs for promotional purposes or sending certain marketing communications.

The Nigeria Data Protection Commission identifies recognised lawful grounds including consent, contractual necessity and legal obligation, alongside statutory data-subject rights.

6. Sensitive Personal Information

Some information provided to Solis may be sensitive, including health details, medical conditions, dietary information that reveals religious or health matters, or identification information.

Solis will only collect such information where it is reasonably necessary for:

  • Guest safety

  • Emergency planning

  • Dietary accommodation

  • Accessibility

  • Participation in an activity

  • Compliance with legal obligations

Access to this information will be restricted. It will only be shared with a supplier or service provider where necessary to safely and properly deliver the relevant service.

For example, a restaurant may be told about a guest’s allergy, but it would not ordinarily need access to unrelated booking or identity information.

7. Sharing Information with Third Parties

Solis may share limited personal information with trusted third parties where this is necessary to provide or support an experience.

These parties may include:

  • Chauffeur and transport providers

  • Security providers

  • Restaurants and private dining venues

  • Hotels or accommodation representatives where needed for pickup coordination

  • Wellness instructors and spas

  • Boat, beach or leisure operators

  • Event venues and ticketing providers

  • Galleries, fashion houses and retailers

  • Photographers and videographers

  • Hosts, private chefs and entertainment providers

  • Payment processors

  • Website, booking, communications and cloud-storage providers

  • Accountants, insurers, auditors and professional advisers

  • Government, regulatory or law-enforcement authorities where legally required

Solis will aim to share only the information required for the supplier to fulfil its role.

Third parties may process personal information under their own policies. Where appropriate, Solis should require suppliers handling guest information to maintain suitable confidentiality, security and privacy standards.

Solis will not sell guest personal information to third parties.

8. Group Bookings

Where an experience is booked for a group, information may be collected through the lead guest or organiser.

The lead guest should:

  • Have permission to provide information about other guests

  • Ensure other guests receive access to this Privacy Policy

  • Avoid providing unnecessary sensitive information

  • Inform Solis where a guest wishes to communicate privately

Certain itinerary and logistical information may be shared within the group where necessary to coordinate the experience. Private medical, dietary or personal matters will not ordinarily be shared with other guests.

9. Marketing Communications

Solis may send information about experiences, private events, availability, launches, offers or brand updates where:

  • You have consented to receive marketing

  • You are an existing client and the communication is permitted by law

  • Solis otherwise has a valid basis for contacting you

You may unsubscribe from marketing communications at any time using the unsubscribe method provided or by contacting Solis.

Unsubscribing from marketing will not prevent Solis from sending necessary booking, payment, safety or service communications relating to an active enquiry or booking.

10. Photography, Video and Social Media

Solis recognises that privacy and discretion are important parts of the guest experience.

Guests should be informed where photography or videography is planned. Where consent is required, Solis will record whether a guest:

  • Consents to being photographed or recorded

  • Consents to internal or private use only

  • Consents to marketing and social-media use

  • Does not consent to being photographed or recorded

A guest’s decision not to participate in promotional photography should not prevent them from receiving the core experience, although Solis may need to manage positioning or access during specific content-capture moments.

Third-party photographers and videographers engaged by Solis should be required to comply with Solis confidentiality and privacy expectations. The existing client-policy documentation expressly treats photography and media consent as a separate privacy consideration.

11. Storage and Security

Solis will take reasonable organisational and technical steps to protect personal information against:

  • Unauthorised access

  • Accidental loss

  • Improper disclosure

  • Alteration

  • Misuse

  • Destruction

  • Theft

Measures may include:

  • Password-protected systems

  • Access restrictions based on staff responsibilities

  • Secure cloud storage

  • Multi-factor authentication

  • Controlled access to client databases

  • Secure payment providers

  • Confidentiality obligations for staff and contractors

  • Regular review of access permissions

  • Secure deletion or disposal of information

  • Incident-response procedures

Personal information should not be downloaded, copied or retained on personal devices unless authorised and adequately protected.

The Google Drive policy materials also state that digital records should be securely stored and that access should be limited to personnel who need the information to perform their responsibilities.

12. International Data Transfers

Some of the technology providers used by Solis may store or process information outside Nigeria.

Where personal information is transferred internationally, Solis will take reasonable steps to ensure that the transfer is lawful and that appropriate safeguards are in place.

This may include reviewing provider terms, security measures, contractual protections and the destination’s level of data protection.

13. How Long We Keep Information

Solis will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

  • Deliver the booked experience

  • Resolve disputes or complaints

  • Maintain financial and tax records

  • Comply with legal or regulatory obligations

  • Defend or pursue legal claims

  • Maintain safety or incident records

  • Support legitimate business administration

Different categories of information may be retained for different periods.

Solis should adopt an internal retention schedule specifying how long it keeps booking records, payment records, identification information, emergency information, health details, media-consent records and marketing data.

Where information is no longer required, it should be securely deleted, anonymised or destroyed.

14. Cookies and Website Analytics

The Solis website may use cookies and similar technologies to:

  • Enable core website functions

  • Remember user preferences

  • Understand website traffic

  • Analyse how visitors use the website

  • Improve website performance

  • Support marketing activity

Where required, visitors will be given an opportunity to accept, reject or manage non-essential cookies.

A separate Cookie Notice should be introduced once Solis has confirmed which website, analytics, booking, advertising and payment technologies it will use.

15. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Be informed about how your information is used

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Object to certain forms of processing

  • Request restriction of processing

  • Withdraw consent

  • Request deletion of information in appropriate circumstances

  • Request data portability

  • Object to decisions made solely through automated processing

  • Lodge a complaint with the relevant supervisory authority

The Nigeria Data Protection Commission lists rights including access, rectification, objection, restriction, portability, erasure, information, complaint and protection in relation to automated decision-making.

These rights are not absolute. Solis may need to retain or continue processing some information where required by law, contract, safety considerations or legitimate legal claims.

16. Requests Concerning Your Information

To exercise a privacy right or raise a concern, contact:

Solis
Email: [Insert privacy email address]
Telephone: [Insert telephone number]
Registered address: [Insert registered business address]

Solis may request information needed to confirm your identity before responding to a request.

Solis should respond within the period required under applicable law and may ask for clarification where a request is broad or unclear.

17. Data Breaches

A personal-data breach may include the loss, unauthorised access, accidental disclosure or improper alteration of personal information.

Where a breach occurs, Solis will:

  • Take steps to contain and investigate the incident

  • Assess the possible impact on affected individuals

  • Record the incident

  • Notify relevant parties where necessary

  • Notify the appropriate regulatory authority where legally required

  • Take corrective action to reduce the risk of recurrence

18. Children

Solis experiences are primarily designed for adults.

Where Solis accepts a booking involving a person under the age of 18, information should only be provided by or with the authority of a parent or legal guardian.

Additional safeguards, supervision requirements and supplier restrictions may apply.

19. Third-Party Websites and Services

The Solis website or itinerary may contain links to third-party websites, venues, payment platforms, ticketing services or social-media pages.

Solis is not responsible for the privacy practices of independently operated third parties. Guests should review the privacy information provided by those organisations before submitting information directly to them.

20. Changes to This Policy

Solis may update this Privacy Policy to reflect:

  • Changes to our services

  • New website or booking systems

  • Changes in suppliers or technology providers

  • Legal or regulatory developments

  • Improvements to our privacy practices

The updated version will display a revised effective date. Material changes may also be communicated directly where appropriate.

21. Complaints

Guests should first contact Solis so that we have an opportunity to investigate and resolve the concern.

Where a guest remains dissatisfied, they may have the right to lodge a complaint with the Nigeria Data Protection Commission, which is the Nigerian authority responsible for data-protection regulation and enforcement.