Solis Privacy Policy
Effective Date: 15/10/2026 Last Updated: 15/10/2026 16:11
At Solis, privacy is part of hospitality. Trust is earned through thoughtful service, discretion and respect for the information our guests choose to share with us
This Privacy Policy explains how Solis collects, uses, stores, shares and protects your personal information when you visit our website, enquire about our services, or book one of our curated Lagos experiences.
We are committed to handling your personal data in accordance with the Nigeria Data Protection Act 2023.
By using our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Solis is a luxury experience company based in Lagos, Nigeria, curating premium three-day experiences through carefully designed itineraries, concierge support, luxury transport coordination and trusted partnerships.
For the purposes of applicable data protection laws, Solis acts as the Data Controller, meaning we determine how and why your personal information is processed.
Contact us
Email: info@solis-club.com
Business Address:
Phone:
2. Who This Policy Applies To
This Privacy Policy applies to anyone who interacts with Solis, including:
Website visitors
People who submit enquiries
Guests who book experiences
Individuals included in group bookings
Newsletter subscribers
Business partners contacting us through our website
Our services currently operate exclusively within Lagos, Nigeria, although some of our guests may reside outside Nigeria.
3. Our Privacy Principles
Every decision we make about personal data is guided by five principles.
We aim to:
Collect only the information we genuinely need;
Be transparent about why we collect it;
Use it only for legitimate purposes;
Keep it secure through appropriate technical and organisational measures; and
Never sell your personal information.
These principles reflect the fairness, transparency, data minimisation and accountability obligations set out under the Nigeria Data Protection Act 2023.
4. What Information We Collect
The information we collect depends on how you interact with Solis.
Identity Information
Full name
Date of birth (where required for a booking)
Contact Information
Email address
Phone number
WhatsApp number
Booking Information
To deliver a personalised experience, we may collect:
Group size
Pickup location
Accommodation location (for transport purposes only)
Itinerary preferences
Dietary requirements
Accessibility requirements
Celebration details (such as birthdays or anniversaries)
Emergency contact details where appropriate
Payment Information
Depending on how payment is made, we may collect:
Billing details
Payment confirmations
Transaction references
Payments made through our website may be processed securely through our third-party payment provider, Paystack. Payment card details and other sensitive information are handled by Paystack in accordance with its own privacy and security practices. Solis does not ordinarily have access to or store your full payment card details.
Where payments are processed through third-party payment providers, Solis does not store your full payment card details.
Technical Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Website usage data
Cookie information
Marketing Information
Where you choose to hear from us, we may collect:
Newsletter preferences
Marketing consent records
Communication history
5. How we Use Your Information
We only process personal information where we have a legitimate reason to do so.
We use your information to:
Plan and deliver your Solis experience;
Coordinate reservations with trusted partners;
Arrange luxury transport during your itinerary;
Communicate important booking updates;
Provide concierge support;
Personalise your experience;
Process payments;
Respond to enquiries;
Improve our website and services;
Send marketing communications where you have chosen to receive them;
Comply with legal and regulatory obligations;
Prevent fraud and protect our business.
We do not use your personal information for unrelated purposes without notifying you where required by law.
6. Our Lawful Basis for Processing
We only use your personal information where we have a valid legal reason to do so under applicable data protection laws.
Most of the information we process is necessary to deliver the experience you have asked us to arrange. For example, we use your booking details to design your itinerary, coordinate reservations with trusted partners, arrange chauffeur services and provide concierge support throughout your experience.
When you contact us with an enquiry, we use your information to respond and help you explore our services. We may also retain certain records where necessary to meet legal, regulatory, accounting or fraud prevention obligations.
If you choose to receive marketing communications from Solis, we will use your contact details for that purpose only where you have given your consent. You can withdraw that consent at any time by unsubscribing or contacting us directly.
We do not process your personal information for purposes that are incompatible with the reason for which it was originally collected without notifying you where required by law.
7. How We Share Your Information
A Solis experience depends on trusted coordination behind the scenes. We only share the information necessary for our partners to deliver the services you’ve booked.
Depending on your itinerary, we may share relevant information with:
Restaurants;
Private dining venues;
Beach clubs;
Boat operators;
Chauffeur services;
Wellness providers;
Photographers and videographers;
Event venues;
Payment providers;
Technology providers supporting our website and communications.
We do not permit our partners to use your personal information for their own unrelated marketing unless you separately consent with them. Where partners process data on our behalf, we seek to work with providers who maintain appropriate privacy and security standards consistent with applicable law.
8. International Data Transfers
Some of our technology providers or service providers may process personal information outside Nigeria.
Where personal data is transferred internationally, Solis takes reasonable steps to ensure appropriate safeguards are in place, including contractual protections or other lawful transfer mechanisms recognised under applicable data protection laws.
9. How Long We Keep Your Information
We keep personal information only for as long as necessary for the purpose for which it was collected, unless a longer retention period is required by law.
Typical retention periods include:
Booking records — Up to 7 years
Customer enquiries — Up to 24 months
Marketing subscribers — Until you unsubscribe
Payment records — As required by applicable financial or tax laws
Website analytics — In accordance with our analytical settings
10. How We Protect Your Information
Protecting guest privacy is fundamental to the Solis experience.
We use appropriate technical and organisational measures designed to reduce the risk of unauthorised access, loss, misuse or disclosure.
These measures include:
Restricted staff access;
Secure password management;
Encrypted communications where appropriate;
Trusted payment providers;
Confidentiality obligation for relevant personnel;
Careful supplier selection.
While no online system can guarantee absolute security, we continually seek to protect the information entrusted to us.
11. Your Privacy Rights
Subject to applicable law, you have the right to:
Know how your information is being used;
Request access to your personal information;
Request correction of inaccurate information;
Request deletion of your information where legally appropriate;
Restrict certain processing;
Object to certain processing;
Receive your data in a portable format where applicable;
Withdraw consent for marketing communications;
Request that we stop processing based on consent;
Challenge certain automated processing decisions where applicable.
To exercise any of these rights, contact us using the details provided earlier in this policy.
We may request reasonable verification of identity before processing certain requests.
12. Marketing Communications
We want our communications to feel invited, never intrusive.
Where required by law, we will only send marketing emails, newsletters or promotional communications with your consent.
You can unsubscribe at any time by:
Clicking the unsubscribe link in our emails, or
Contacting us directly.
Withdrawing marketing consent does not affect essential communications relating to existing bookings.
13. Concierge Communications
During your experience, timely communication is part of delivering exceptional service.
We may contact you through:
WhatsApp
SMS
Phone
Email
These communications may include:
Pickup confirmations;
Reservation updates;
Itinerary changes;
Weather-related adjustments
Safety information;
Concierge assistance.
These communications are considered part of delivering your booked experience rather than marketing.
14. Photography and Content
Some Solis experiences may include professional photography or videography.
We will not use identifiable photographs or videos of your for Solis marketing without an appropriate legal basis, which may include obtaining your consent where required.
If photography is included as part of your booked experience, the resulting content is delivered directly to you as part of the service.
If you prefer not to appear in promotional content during an experience where photography is taking place, please let us know and we will make reasonable efforts to accommodate your request.
15. Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Essential Cookies
These help the website function properly.
Analytics Cookies
These help us understand how visitors use our website so we can improve it.
Marketing Cookies
Where applicable, these help us deliver relevant communications and measure marketing performance.
Where required by law, non-essential cookies will only be used after you provide consent.
You can manage your cookie preferences through your browser settings or our cookie preferences tool where available.
16. Your Right to Complain
If you believe we have handled your personal information improperly, we encourage you to contact us first so we can work to resolve the issue promptly.
If you remain dissatisfied, you have the right to lodge a complaint with the:
Nigeria Data Protection Commission
17. Changes to This Privacy Policy
As Solis grows, this Privacy Policy may evolve alongside our services and legal obligations.
When we make material changes, we will update the Last Updateddate at the top of this page and, where appropriate, notify users through our website or other suitable communication channels.
18. Contact Us
For any questions about this Privacy Policy or how Solis handles your personal information, please contact:
Solis Guest Experience Team
Email: info@solis-club.com
Phone:
Address:
We are committed to responding to privacy enquiries within the timeframes required by applicable law.